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Shipping and Returns

FAST FLAT RATE SHIPPING worldwide from our USA Fulfillment Center. You pay one low rate no matter how much you order! 

USA - $6.99 Flat Rate. Shipping times within the USA range from 1-5 business days based on location and shipping options selected.

 

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
International 

Plea see all shipping pricing options in checkout based on your country. Most destinations worldwide are from 4-7 business days. 

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

We pride ourselves on fast processing and efficient shipping but please note that shipping times are an average. Most orders arrive very quickly; however, on occasion, weather or other disruptive events may impact the carrier’s ability to deliver on time.

Your business is important to us, and we make every effort to process your order as quickly as we can and make sure your order arrives as fast as possible for you and your baby. 

Covid-19 Update: "We continue to provide a service across the USA and to all countries; however delays in certain cases, and countries may occur"

Returns and Our Guarantee 

All our products are backed by our 90 day money back guarantee! If you are not happy - for any reason - you may return the product to us within 90 days of receipt for a complete refund less shipping fees*  

Simply return all opened and unopened products along with a copy of the order, packing/picking slip, or a reference to the order number to:

The Teething Egg - Returns

4919 Duncans Lake Point

Buford, GA 30519
USA
 
All refunds will be credited using your original payment method. Refunds will be processed within 3-10 business days after receipt of your return.

If you have any questions about our return policy, or want to follow up on your return, please contact our Customer Service Department

* Please note that an administration fee may be charged if there is no reference to the order number. We will then need to try and locate who returned the order. Include a copy of your order receipt, or a packing/picking slip, or a reference to the order number.

*Full refund limited to orders up to $200. For larger orders there is a 25% restocking fee.

*Not applicable to wholesale and distributor customers 

Late or Missing Shipments 

At our state of the art shipping facilities in the USA we take all measures to make sure shipments are sent out correctly and on time. Unfortunately once your order leaves our facility we are not in control of the shipping carrier. On occasion a shipment may take longer to receive. Our policy for lost or missing shipments:

  • Please wait the full amount of shipping estimated time based on your shipping selection.
  • Once the full shipping time has passed if the order is still missing or has not arrived please contact us so we can look into the issue and correct it for you. We reserve the right based on the situation and circumstances to determine if a refund, partial refund, or a reshipment will be given.
  • Please note that all re-shipments are in lieu of a refund
  • Customs charges, while unlikely in most countries, are the customer's responsibility